Shipping and Return
Shipping
All of our HADAAI products are shipped to you from Lithuania via a secure, tracked shipping method either via National Post, either via DHL / DPD / TNT courier.
Please note that we do not ship to islands (such as Gran Canaria, Tenerife, Mallorca) or P.O. boxes, please provide a physical address.
At the moment HADAAI offers free Lithuania shipping on orders over €40 and free Europe shipping on orders over €80.
Please allow 1-2 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.
HADAAI ships to the following countries:
| Country | Standard Post Delivery | Delivery time | Express Courier Delivery | Delivery time |
|---|---|---|---|---|
| Lithuania | €2.50 | 1-2 business days | €5 | 1-2 business days |
| Latvia | €5 | 2-3 business days | €10 | 1-2 business days |
| Estonia | €5 | 2-3 business days | €10 | 1-2 business days |
| Europe (rest countries) | – | – | €12 | 4-7 business days |
If your location is not shown on our shipping list please contact us at info@hadaai.com and we will make everything possible to deliver HADAAI goods to you.
Please be aware that during promotions, it may take a bit longer to process and ship orders due to the high number of orders. Thank you for your understanding and patience!
HADAAI only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your HADAAI package arrives damaged as a result of shipment, please save the shipping box, the HADAAI products and their outer brown cardboard packaging, and email us as soon as possible at care@hadaai.com to notify us of the damage.
Returns
We hope that you love your HADAAI products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original white cardboard outer packaging, which must remain sealed and thereby unopened.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize – you must bear the return shipping costs, which are nonrefundable.
Return Conditions
To return your product(s), please follow these steps:
1. Before returning your product(s), please email us at care@hadaai.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.
3. Please place the product(s) you wish to return, including their unopened, white cardboard outer packaging, into a shipping box. Please include the ‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.
4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
5. Please address your return package to the address we’ll provide.
6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@hadaai.com.